Privacy Policy

  1. ABOUT THIS POLICY

    1. Upcycle IT (ACN 695 555 170) and its related companies (the Company, we, our or us) recognise and respect the importance of privacy and is committed to protecting your privacy when handling your personal information and data.
    2. In accordance with the privacy laws of the countries in which the Company operates and, in particular, in compliance with the Australian Privacy Principles contained in the Privacy Act (Australian Privacy Principles) of which the Company is bound, this Privacy Policy explains how the Company manages the collection, use, disclosure and handling of, or otherwise processes the personal data of, its customers, the personnel of customers, visitors to the Company’s websites or premises, the Company’s employees and contractors, a contact at one of the Company’s other business partners, and others with whom the Company deals with (you or your) in accordance with these legal requirements.
    3. By accessing or using our Website or placing an Order you agree to the collection, use and disclosure of your personal information in the manner set out in this Privacy Policy and our Terms.
    4. We recommend that you carefully read this Privacy Policy and our Terms before you use or submit personal information at our Website or by other means, including placing an Order or setting up an account.
    5. We may change this Privacy Policy at any time. You should regularly check our Website for changes to the Policy.

  2. WHAT IS PERSONAL INFORMATION?

    1. In order to offer, sell and provide Products and Services to you, we may collect personal information from you.

    2. We collect personal information so that we can administer your Orders and provide facilities, Services and Products that you request and comply with our legal obligations. If we do not collect your personal information, we may not be able to provide you with these Products and Services. If you choose not to provide us with certain personal information, we may not be able to provide you with all Products and Services ordinarily available to customers.

    3. Personal information collected by us may include:

      1. your name, address, contact details, email address;

      2. the Products and Services provided to you via an Order;

      3. reviews, comments, communications, photos, videos or any other content or data submitted by you in connection with an Order or via our Website or any other channels;

      4. records of transactions and communications between you, us, and/or third parties in connection with our supply of products to you; and

      5. banking details.

    4. Generally, we will not collect sensitive information about you (such as your race or ethnic origin, political beliefs or religion). If we need sensitive information, we will ask your consent when we collects this information and comply with the Australian Privacy Principles.

  3. HOW DO WE COLLECT YOUR PERSONAL INFORMATION?

    1. The Company collects personal information from you in the following ways:

      1. directly from you when you provide the information directly to us in person, by phone or in writing, including forms, data and images submitted under an Order, our Website or by other means;

      2. from third parties such as our related entities and persons, credit reporting agencies or your representatives; and

      3. from publicly available sources of information.

        Collecting information from you

      4. How the Company collects your personal information will largely depend on whose information it is collecting. If it is reasonable and practicable to do so, the Company will collect personal information directly from you.

      5. Depending on how you choose to interact with the Company, the Company may collect your personal information when you contact the Company or its service providers by telephone, by email, through the Website or when you complete a form or document and provide it to the Company.

        Collecting information from third parties

      6. The Company may also collect information about you from other people (e.g. a third-party administrator) or independent sources. However, the Company will only do so where it is not reasonable and practicable to collect the information from you directly. Where the Company has collected your information from a third party, such personal information will be held, used and disclosed by the Company in accordance with this Privacy Policy.

      7. When you provide the Company with personal information you consent to the use, disclosure and handling of your personal information in accordance with this Privacy Policy and any subsequent amendments.

        Collecting information from visits to the Company's website

      8. The Company may collect information based on how you use the Website including through 'cookies', web beacons and other similar technologies. Cookies are small text files that websites or apps may place on your computer or device and collect non identified/anonymous information about the users of its website such as the number of visitors, the number of pages viewed and the internet advertisements which bring visitors to the website.

        Unsolicited information

      9. If the Company receives personal information that it has not requested, or it determines that the personal information received is not reasonably necessary to provide its services, the Company will take reasonable steps to de-identify or destroy that personal information.

  4. HOW DO WE USE YOUR PERSONAL INFORMATION?

    1. The Company may hold, use or disclose your personal information for the following purposes:

      1. to provide you with the Products and Services you purchase via an Order;

      2. to administer and manage those Products and Services, including charging and billing;

      3. to research, develop and improve our Product and Service range, pricing and/or our Website and other Products and Services provided by us or proposed to be provided by us;

      4. to promote and market our Products and Services to you or conduct market research (unless you have contacted us to advise that you would not like to be contacted for promotional and marketing purposes); and  

      5. to aggregate and package (non-personal) transaction, demographic and behaviour data for disclosure to customers, suppliers and other third parties with whom the Company has commercial relationships, for business, marketing, and related purposes.

    2. The Company may also collect, hold, use or disclose your personal information to:

      1. consider any concern or compliant that you raise against the Company or to manage any legal action between you and the Company;

      2. prevent or investigate any actual or suspected fraud, unlawful activity or misconduct;

      3. to verify information you provide, including your identity, and to perform credit checks or other checks to prevent fraud;

      4. establish your tax status under any Australian or foreign legislation; or

      5. comply with any relevant laws, regulations, codes or practice and court orders.

    3. The Company may also use your personal information to identify a product or service that may be of interest to you. If at any time you no longer wish to be notified about other services or promotions please unsubscribe by using the opt out link in the communication or contact the Company via the privacy specific contact details provided at the end of this Privacy Policy.

  5. HOW IS PERSONAL INFORMATION DISCLOSED TO OTHERS?

    1. The Company does not sell, rent or trade personal information to, or with, third parties.

    2. Although the Website may contain links to other websites, the Company does not share your personal information with those websites and it is not responsible for the privacy practices of those websites.

    3. The Company may disclose your personal information to other individuals and organisations for the purposes of providing you with the Products and Services you purchase, including:

      1. our officers, employees, contractors and agents;

      2. service providers engaged by us to assist in providing the Products and Services, including manufacturers, third party suppliers, installers, designers, architects, builders, information technology providers, marketing market research advisers, professional advisers, third party operators providing other products or services as part of an Order and/or our Website, and other third parties with whom the Company has commercial relationships for business, marketing, and related purposes;

      3. organisations involved in a sale or transfer of our assets, business or shares; and

      4. government and statutory authorities as provided by law.

    4. In some circumstances your personal information may be disclosed to service providers that perform a range of services on behalf of the Company including:

      1. mailing houses and printing companies;

      2. auditors and solicitors;

      3. information technology vendors; and

      4. other consultants.

    5. Personal information may be disclosed to third parties in Australia and overseas.

    6. If the Company transmits your personal information over the internet (for example to third parties who hold data outside Australia) we will take reasonable steps to maintain the security of any personal information to prevent misuse and unauthorised access. Despite these protection mechanisms, you should be aware there are inherent risks associated with the transmission of data over the internet and we cannot guarantee any transmission will be completely secure.

    7. Where the Company discloses your personal information to its service providers, it will take steps to ensure that they are authorised to only use personal information in order to perform the functions required by the Company and in accordance with the Privacy Act.

    8. The Company may also disclose your personal information to law enforcement agencies, courts or government agencies where required to comply with specific legal requirements.

  6. ACCESS TO YOUR PERSONAL INFORMATION AND ACCURACY

    1. You have a right to access personal information held by us about you and to correct any information about you that is out-of-date or incorrect.

    2. Please contact the Company using the contact details below if any of the personal information that the Company holds about you is not correct or complete, or if you wish to request access to the personal information which the Company holds about you. the Company will need to verify your identity before giving you access to, or correct, your personal information.

    3. In certain circumstances, the Company may not be able to correct or provide you with access to your personal information. In these circumstances, the Company will write to you to explain and provide the reasons why.

    4. the Company reserve a right to charge a fee for searching for and providing access to your information.

  7. ANONYMOUS INFORMATION AND COOKIES

    1. When you access our Website, the Company may record anonymous information such as your IP address, the time and date you accessed our Website, how you were referred to our Website and the sections/pages you accessed.

    2. Cookies may be used by us to enable us to provide with the full range of Products and Services offered by an Order and/or our Website, to remember your preferences, to measure and analyse usage of our Website and for security.

    3. Cookies may also collect and store your personal information. This Privacy Policy applies to information collected in this way.

    4. You may adjust your Internet browser to disable cookies, however this may result in you not being able to access the full range of Website content.

    5. Where the Company uses cookies it reserves the right to ask advertisers or other partners to serve ads or services to your devices, which may use cookies or similar technologies placed by us or the third party. This information is collected to analyse and improve the Company's Website, its marketing campaigns and to record statistics on web traffic.

    6. No attempt is made by the Company to use this information to personally identify you. We record a variety of information from interactions with our online services including IP address, locations data (where available and not disabled by the user), dates, times, and another user activity. In most cases we will not be able to reasonably identify an individual from the information collected. However, if cookie information is linked with personal information which we hold about you as set out above, this cookie information becomes personal information and will be treated in the same manner as the personal information to which it has been linked.

    7. You can remove or reject cookies by adjusting the settings on your web browser.

  8. SECURITY

    1. The Company will take commercially reasonable steps to ensure personal information collected by us is stored securely to reasonably protect you from the misuse, loss and unauthorised access, modifications or disclosure of your personal information.

  9. DEFINED TERMS

    1. In this Privacy Policy, unless the context indicates otherwise:

      1. Order means an order for Products or Services placed by you.

      2. personal information means and includes any personal data and information relating to an identified or identifiable natural person.

        1. An identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identification number or to one or more factors specific to the person’s physical, physiological, mental, economic, cultural or social identity or an opinion (including information or an opinion forming part of a database), whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably by ascertained from the information or opinion.

        2. Personal information and personal data may include “sensitive personal data” (which means information or an opinion about an individual's racial or ethnic origin, political opinion, membership of a political association or trade union, religious or philosophical beliefs, sexual life, sexual orientation, health, political or union related views or activities and the commission or alleged commission of offences and related proceedings including administrative or criminal sanctions).

      3. Privacy Act means the Privacy Act 1988 (Cth).

      4. Products means the products and goods which the Company supplies.

      5. Services means the services which the Company supplies.

      6. Terms means our terms & conditions as published on our Website and otherwise made available to you, as amended from time to time.

      7. Website means www.upcycleit.com.au and related web pages.

      8. You, user, and your has the meaning given in paragraph 1.2 of this Privacy Policy and includes any person who browses, visits, views, accesses, orders through, creates an account on or otherwise uses our Website or purchases Products and Services from us via our Website or by other means.

  10. HOW YOU MAY COMPLAIN IF YOU HAVE CONCERNS ABOUT HOW WE HAVE MANAGED YOUR PERSONAL INFORMATION

    1. If you have a complaint related to how the Company has managed your personal information, please contact the Company using the contact information below. the Company may ask you to place your concerns in writing in order for it to fully understand and investigate the issues you have raised. We will endeavour to respond to your request within 30 days. All such complaints will be handled with the appropriate discretion.

    2. If a compliant remains unresolved, you may access an external dispute resolution service or apply to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au to have the complaint heard and determined.

    3. Further information on the Privacy Act and the Australian Privacy Principles, can be found at www.privacy.gov.au.

  11. HOW TO CONTACT US

    1. If you have any questions about this Privacy Policy, if you wish to complain about how the Company handled personal information about you or if you wish to access or correct your personal information, please contact the Company’s privacy officer on:

    2. Email: contact@upcycleit.com.au

    3. Attention: Upcycle IT’s Privacy Officer

  12. CHANGES TO OUR PRIVACY POLICY

    1. This Privacy Policy is subject to change at any time. If we change this Privacy Policy, an updated version will be posted on the Website to notify you of this change. Please check the Company's Privacy Policy on our Website regularly for any changes. By continuing to access the Website or purchase or use the Company's Products and Services you will be deemed to have accepted any changes to this Privacy Policy.

  13. DISCLAIMER REGARDING USE OF WEBSITE

    1. The information contained on the Website is for information purposes only.

    2. While the Company endeavours to keep the information contained on the Website up-to-date and correct, the Company makes no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the Website or the information, Products, Services or related graphics contained on the Website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

    3. Where the Website contains links to other websites, the Company does not accept any responsibility for the material on such sites.  the Company does not make any representations or warranties as to the accuracy or currency of material contained on any other linked websites.  the Company makes no representation that the material contained on other websites does not infringe the intellectual property rights of any third party.

    4. The Company takes reasonable steps to ensure the Website is functional at all times (excluding periods of planned maintenance or updates). However, the Company takes no responsibility, and will not be liable, for the Website being temporarily or permanently unavailable.

Current version effective 2025/02/25